Customer Charter

Selling your home is a big decision, especially if you are looking for a quick sale. Property Buyer recognises that it is important to choose the right buyer, so we pride ourselves on the service we provide to customers.

We created this customer charter to outline our services and let you know the level of service you can expect from us.

Property Buyer is a company you can trust

You’ll be dealing direct with us

Property Buyer takes care of the whole process from start to finish. You speak to us every step of the way, from initial enquiry through to legal completion, right up to receiving the money in your bank account.

We do exactly what we say

We buy property quickly. If you need a quick, certain and hassle free sale, we can buy. We will buy at a discount to market value, but we are upfront about this discount from the outset, and there is never any cost or obligation. What our offer gives you is a viable option to enable you to sell your property without the delays, uncertainty and stress of selling via the traditional estate agency route.

Our business is totally transparent

Our company details are freely available online and in all literature. We provide detailed evidence of our history, track record and post detailed company accounts on request.

You are in control of the sale

No cost or obligation

There is no cost or obligation to you at any part of the process, right up to exchange of contracts. If you change your mind, whatever the reason, you simply need to let us know and you can walk away.

You set the timescale

Our service is designed to meet your immediate requirements. You set the completion date, from as little as seven days to as long as eight weeks, and we ensure it is met with the minimum of hassle.

We are a company that listens

Information and education

We want you to feel comfortable about your decision to sell to us. Therefore, you will find detailed information about Property Buyer on our website, including how we work and why we you should use us.

We value your opinion

If you have any suggestions for how we could improve our performance or information you’d like us to share, we’d love to hear it. Should you wish to contact the customer service team with any ideas, please email info@propertybuyer.co.uk or call 0800 612 7917.

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James & Patricia Norton

Sept 15, 2016 at 10:20 am

Just want to say thank you to the team at Property Buyer. I waited 6 months with no luck from my estate agent. You managed to source a buyer in a matter of hours, and our sale completed in under 2 weeks. We can now move into our new home without the problems of the sale of our old house hanging over us.
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